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COVID-19 Hub

Though things are getting back to normal, we still have some changes to be aware of while visiting Sunday River. We ask that all guests review this information to make a plan for your visit, and check again before you arrive as things may change throughout the winter. By working together, we can keep our Happy Place healthy.

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    masks recommended indoors *
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Safety Guidelines

    • Following CDC guidance, we recommend that all guests, regardless of vaccination status, wear a mask while indoors at our resort. Masks are also recommended outdoors when distancing cannot be accommodated. 
    • Please carry a mask with you while at Sunday River, as you may be required to wear it for certain services.
    • All Team Members are required to wear masks indoors, regardless of vaccination status.
    • Face coverings should be dry and unsoiled, have two or more layers, completely cover the nose and mouth with no holes or mesh, and fit snugly against the face.
  • Before you travel to the resort, we ask that you go through the following health screening questions on your own. If you answer "yes" to any of the following, please stay home and come visit us when you're feeling better. 

    • Do you have any of the following symptoms of COVID-19?
      • Fever (a temperature of 100.4 degrees Fahrenheit or higher) or are feeling feverish;
      • Respiratory symptoms such as a runny nose, nasal congestion, sore throat, cough, or shortness of breath;
      • General body symptoms such as muscle aches, chills, and severe fatigue;
      • Gastrointestinal symptoms such as nausea, vomiting, or diarrhea; or
      • Changes in your sense of taste or smell.
    • Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the past 14 days? 
      • Please note: healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment are not considered to have a close contact exposure and should answer “No” to this question.
    • Have you traveled on non-essential travel in the past 14 days outside of Maine or an area exempted from testing and quarantine requirements?
      • This includes any international travel or travel by cruise ship and any domestic travel, within the US, outside of an exempted state, regardless of the mode of transportation.
    • Opening Day will be open to passholders only. This includes:
      • New England Passholders and Passholder Friend Tickets
      • Ticket Packholders
      • Ikon Passholders and Ikon Passholder Friends & Family Tickets
    • We will announce when day tickets are available for access, which will depend on conditions. 
    • As always, early-season information regarding conditions and skier services will be available on the Mountain Report.
    • We ask guests to prepare for their day at their car as much as possible. Bag storage locations are listed by base lodge.
    • Masks are required while riding the shuttle. 
    • Paid Preferred Parking schedules are now 7AM to 1PM. Please note that Paid Preferred Parking passes are sold out for winter 2021-22.
    • Tickets are required to be purchased online in advance. 
    • Contactless pickup kiosks for lift tickets are available at all base lodges and resort hotels. 
    • OurRadio Frequency Identification (RFID) lift tickets allow guests to keep their ticket and add additional days online without returning to a lift ticket window.
    • Our new Easy Change policy allows guests to request a credit to purchase tickets another day if they can't make their original dates. Let us know at least 48-hours before your original arrival date if you can't make it, and you'll be able to make another ticket purchase in our online story using a credit. 
    • Masks are required when entering the ski patrol clinic or the Western Maine Mountain Clinic.
    • If you need physical assistance from a ski patroller while on the mountain, you must wear a mask to receive aid. 
    • Reservations are required for all lessons
    • Masks are recommended indoors in all SnowSports School facilities, but not required.
    • Children's class sizes for Mini Munchkins, Mogul Munchkins, and Mogul Meisters will have a max capacity per group to keep groups small. 
    • We have private clinic options for families to allow siblings or parents and children to take lessons together.
    • As much as conditions permit, groups will remain outdoors. Please dress accordingly.
    • We will stagger lunch times to allow for social distancing in lunch spaces.
    • Unless rentals are needed, lesson check-in and pick-up will be outdoors. Bags will not be allowed.
    • Children ages 7 and under will need to ride the chairlift with an adult. Please be aware that this adult may not always be their coach. 
    • Daycare services will not be available this winter to keep consistency among groups of children in attendance from our team and community. 
    • To ensure availability, rental equipment must be reserved online up to 48-hours prior to arrival. Without an advanced reservation, we cannot guarantee equipment availability, especially on peak holiday dates.
    • Walk-in services will be available for a la cart items only, such as poles and helmets. 
    • Online reservation pick-up is accessed through the tunnel at South Ridge Lodge. 
    • Personal items may not be stored in the rental shop or the base lodge. Please arrive in your ski gear. 
  • Check-in & Checkout

    • Guests may check-in at the front desk upon arrival, or by phone prior to arrival. If you do in-person check-in, please send 1 member of your party to complete the process. 
    • Checkout can be contactless by calling the front desk before departing. Keys may be left in the room.

    Services & Safety Practices

    • We follow the American Hotel and Lodging Association Safe Stay Guidelines in our cleaning and safety protocols. 
    • Guests will be asked to leave their room during housekeeping services. 
    • Guests may request in-room amenities and delivery via text. 

    • View all available dining options on the resort's Dining Guide.
    • Online ordering for dine-in and takeout for select outlets will be available.
    • Reservations are recommended as available, but walk-ins are welcome. 
    • Cashless Payment methods are required. 
    • For available shopping experiences, visit the Shopping Guide
    • Cashless payment methods are required. 
    • Masks are required for select services, including boot, helmet, and goggle fitting. 
    • Spa services will be available at the Jordan Spa this winter.
    • Reservations are required and can be made by calling 207-824-5328 or booking online.
    • Guests should not visit and will not be served if they are experiencing any symptoms of COVID-19. 
    • Cashless payment methods are required.

* Policies marked with an asterisk may require a mask for some or all services.