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Home COVID-19 Hub Resort Lodging
COVID-19 Hub Resort Lodging

Resort Lodging

COVID-19 Information

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Sunday River is pleased to continue to offer on-site lodging to guests this winter. Please review the guidelines below prior to booking, as well as in advance of your arrival at the resort to ensure you have the most up-to-date information for your stay. 

Please note that face coverings are required in all public indoor and outdoor areas at the resort.

Safety Practices & Operational Changes

  • Face coverings are required for all guests and team members in all public indoor and outdoor areas at the resort, unless actively skiing downhill or actively eating.

    Please follow CDC recommendations and pertinent executive orders from the State of Maine. Face coverings should be dry and unsoiled, have two or more layers, completely cover the nose and mouth with no holes or mesh, and fit snugly against the face. While indoors, this will most likely necessitate using a separate mask from the one worn while skiing.

    Mask Up! from Sunday River Media Page on Vimeo.

  • Before you travel to the resort, we ask that you go through the following health screening questions on your own. If you answer "yes" to any of the following, please stay home and come visit us when you're feeling better. 

    • Do you have any of the following symptoms of COVID-19?
      • Fever (a temperature of 100.4 degrees Fahrenheit or higher) or are feeling feverish;
      • Respiratory symptoms such as a runny nose, nasal congestion, sore throat, cough, or shortness of breath;
      • General body symptoms such as muscle aches, chills, and severe fatigue;
      • Gastrointestinal symptoms such as nausea, vomiting, or diarrhea; or
      • Changes in your sense of taste or smell.
    • Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the past 14 days? 
      • Please note: healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment are not considered to have a close contact exposure and should answer “No” to this question.
    • Have you traveled on non-essential travel in the past 14 days outside of Maine or a state exempted from testing and quarantine requirements?
      • This includes any international travel or travel by cruise ship and any domestic travel, within the US, outside of an exempted state, regardless of the mode of transportation.
  • The state of Maine sets guidelines for lodging guests, including requirements for COVID tests or quarantines for guests from select states. Please review these details prior to your visit and fill out the Certificate of Compliance right before you arrive. 

    Please note: if you intend to quarantine during your stay at Sunday River to meet travel requirements, you may not use hotel or resort amenities, visit resort restaurants, or access the ski terrain in any capacity. 

    • Guests may check-in at the front desk upon arrival, by phone prior to arrival. 
    • For on-site check-in, please have only one member of your party enter the property to complete the check-in process.
    • For Express Check-In, please call the front desk after 7AM the day of your arrival and provide your name, reservation number, and credit card information. You can pick up your key upon arrival at the Express Check-In section of the front desk
      • Grand Summit Hotel: 207-824-3500
      • Jordan Hotel: 207-824-5000
      • Snow Cap Inn: 207-824-7669
    • At check-in, please make sure you have your identification and, if you are traveling from select required states, bring your completed Certificate of Compliance Form.
    • Luggage carts will be staged and sanitized in the lobby for your use. 
    • Checkout can be contactless by calling the front desk before departing. Keys may be left in the room.
    • All team members and guests will be required to wear face coverings in public spaces. We will provide complimentary face masks and gloves to guests upon request.
    • Plexiglass barriers have been installed at our front desk.
    • We will be following the American Hotel and Lodging Association Safe Stay guidelines in our cleaning and safety protocols.
    • Housekeeping services and amenity deliveries will be available upon request. Guests will be asked to leave their room during housekeeping services.
    • All rooms and high-touch common areas will be thoroughly sanitized after every use, following Ecolab hospitality cleaning guidelines.
    • When possible, occupied rooms will be spaced throughout the hotel to reduce the likelihood of contact between guests.
    • Guest rooms will be equipped with disinfecting supplies and hand sanitizer for guest use.
    • If you experience a maintenance issue in your room during your stay, you will be asked to leave the room while we resolve the issue.
    • Hand sanitizer stations have been placed in common areas.
    • Pools, hot tubs, and fitness centers will have limited occupancy. 
      • Advanced reservations by phone are not available for these amenities. Reservations may be made day-of starting at 7AM. Please note that pool reservations do not guarantee access to the hot tub.
      • Guests should not visit the pool, hot tub, or fitness center if they are experiencing any symptoms of COVID-19.
      • Social distancing should be practiced and guests will be required to wear masks in these areas except when actively swimming in the pool. This includes while in the locker rooms, fitness center, on the pool deck, and in the hot tub.
      • The hot tub will be limited to one party, up to six people, at a time. 
      • Per the State of Maine guidelines, the sauna and steam rooms are currently closed. 
    • Elevators are limited to one household or traveling party per use. 
    • Spa services are available at the Jordan Spa.
    • Reservations are required and can be made by calling 207-824-5328.
    • Guests should not visit and will not be served if they are experiencing any symptoms of COVID-19. 
    • Guests will be required to wear a face mask at all times, including during services booked, and use social distancing in the reception areas.
    • Facials and nail services currently unavailable. 
  • Winter lodging reservations will be fully refunded in the event of a COVID-related travel ban or unexpected resort closure. Our regular cancellation and Travel Protection policies apply to all other circumstances.

  • On-site COVID-19 PCR testing is available with advanced reservations through Veritas Genetics. Tests are administered on Saturday afternoons at the Mountain Grocer building next to South Ridge Lodge. Please keep your distance and wear your mask while waiting to be tested. Cost and availability can be viewed through the scheduling portal when selecting Sunday River as your testing location.  

Additional Resources