7-Day Forecast

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  • Sun
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  • Fri
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Home COVID-19 Hub Guest Arrival & Resort Services
COVID-19 Hub Guest Arrival & Resort Services

Skier Services

COVID-19 Information

This winter, you'll see many changes in your arrival experience, the flow through our base lodges, and services available prior to hitting the slopes. Please review this information in advance of your trip so you'll know what to expect. 

Please note that face coverings are required in all public indoor and outdoor areas at the resort.

Arrival

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  • Before you travel to the resort, we ask that you go through the following health screening questions on your own. If you answer "yes" to any of the following, please stay home and come visit us when you're feeling better. 

    • Do you have any of the following symptoms of COVID-19?
      • Fever (a temperature of 100.4 degrees Fahrenheit or higher) or are feeling feverish;
      • Respiratory symptoms such as a runny nose, nasal congestion, sore throat, cough, or shortness of breath;
      • General body symptoms such as muscle aches, chills, and severe fatigue;
      • Gastrointestinal symptoms such as nausea, vomiting, or diarrhea; or
      • Changes in your sense of taste or smell.
    • Have you been in close contact with someone who is suspected or confirmed to have had COVID-19 in the past 14 days? 
      • Please note: healthcare workers caring for COVID-19 patients while wearing appropriate personal protective equipment are not considered to have a close contact exposure and should answer “No” to this question.
    • Have you traveled on non-essential travel in the past 14 days outside of Maine or a state exempted from testing and quarantine requirements?
      • This includes any international travel or travel by cruise ship and any domestic travel, within the US, outside of an exempted state, regardless of the mode of transportation.
  • Face coverings are required for all guests and team members in all public indoor areas at the resort, and outdoors when 6 feet of distance cannot be maintained. 

    Please follow CDC recommendations and pertinent executive orders from the State of Maine. Face coverings should be dry and unsoiled, have two or more layers, completely cover the nose and mouth with no holes or mesh, and fit snugly against the face.

    • We ask guests to prepare for their day at their car as much as possible, as base lodge capacity will be limited and bag storage will not be allowed.
    • Traffic flow has been adjusted at South Ridge and Barker to expand drop-off areas. We encourage all guests, and families in particular, to use drop-off areas to help reduce shuttle volume.
    • Shuttles operate at reduced capacity to allow spacing between parties. 
    • Shuttle routes and drop-off locations may vary based on lodge capacity at the time of pick-up. 
    • Satellite parking lots are available for day guests at the Grand Summit and Jordan Hotels, with options to walk or shuttle to slope access. From the Summit guests can access skier services at White Cap Lodge. Guests parking at the Jordan should be ready to park-and-ski without services.
    • Paid preferred parking schedules have expanded to 7AM to 2PM.
    • Face coverings are required in all indoor spaces including all lodges and skier service locations.
    • Bags are not allowed to be stored in base lodges or any skier service locations. This includes storing bags outside of the lodge. Guests are encouraged to get ready at their cars, and carry snacks and other items with them.
    • Traffic flow through the lodges and base areas has been changed to minimize congestion zones, including designated entrances and exits.
      • Green flags mark entrances.
      • Red flags mark exit-only doors. 
      • Blue flags mark restroom access. 
      • Black flags mark restaurant-only access.
    • Restroom access is limited to specific entrances to reduce walking traffic through lodges, including while you’re dining within the lodge.
    • Capacity limits have been for each room within lodges following state guidelines, and are closely monitored.
    • Guests are asked to minimize time spent in base lodges, with a limit of 30 minutes. 
    • The Welcome Center at South Ridge has a capacity limit and dedicated entrances and exists for inside ticket and pass pickup. Guests are encouraged to use outside ticket windows for ticket pickup or purchase. 

Resort Services

    • We do not currently plan on requiring reservations for season pass or ticket pack holders. 
    • We have a limited number of tickets available each day. Advanced online lift ticket purchases are required for full-day lift tickets, half-day tickets, beginner tickets, twilight skiing tickets, passholder friend tickets, and Threedom additional day tickets. Qualifying programs like community days, military discounts, and other similar promotions may still be purchased at the window. 
    • Contactless pickup kiosks for lift tickets are available at all base lodges and resort hotels. 
    • Our new Radio Frequency Identification (RFID) lift tickets allow guests to keep their ticket and add additional days online without returning to a lift ticket window.
    • All base lodges have outside ticket windows for lift ticket sales and pickup. 
    • South Ridge Lodge has a capacity limit and dedicated entrances and exists for inside ticket and pass pickup.
    • South Ridge Lodge has expanded hours on Friday nights for ticket pickup to avoid Saturday morning congestion and delays.
    • 2020-21 winter lodging reservations will be refunded in the event of a COVID-related travel ban or unexpected resort closure. Our standard cancellation policies apply to all other circumstances and we recommend Trip Protection for all lodging stays.
    • 2020-21 pre-purchased, date-specific lift tickets will be refunded in the event of a COVID-related travel ban or unexpected resort closure. Refunds would be issued at the end of the season.
    • 2020-21 Season Passes are covered by the protections and benefits of our Winter Assurance program. Season passes are non-refundable.
    • 2020-21 ticket packs including the Threedom Pass, Maine 4-Day and New England 5-Day have been extended to cover two winter seasons. Ticket packs are non-refundable. Unused days on 2019/20 Threedom Passes or New England 5-Days remain valid for use until December 24, 2020.
    • Unused 2019-20 lift ticket vouchers issued and dated March 1, 2020 or later will remain valid for use until December 24, 2020.
    • Rental equipment is available at South Ridge Lodge, and will be available later this season at the  Jordan Hotel.
    • To ensure availability, rental equipment must be reserved online up to 48-hours prior to arrival. Without an advanced reservation, we cannot guarantee equipment availability, especially on peak holiday dates.
    • Walk-in services will be available for a la cart items only, such as poles and helmets. Due to capacity limitations within the shop, walk-in wait times may require waiting outside 
    • Online reservation pick-up is accessed through the tunnel at South Ridge Lodge. 
    • Hours have been expanded on Friday night at South Ridge Lodge for weekend arrivals.
    • Shops will have limited capacity and social distancing measures. To avoid crowding, please only send those who need to pick-up rentals through the rental shop. As always, rental equipment for Learn to Ski and Snowboard lessons can be picked up through the SnowSports School. 
    • Personal items may not be stored in the rental shop or the base lodge. Please arrive in your ski gear. We do have a shoe cubby available outside for rental shop guests. 
    • To limit time in the rental shop, we ask that you try on your boots with the help of a technician, and then exit the shop immediately after receiving your other gear. 
    • Equipment will be sanitized between uses according to CDC guidelines.
    • Reservations will be required for all lessons
    • Children's class sizes for Mini Munchkins, Mogul Munchkins, and Mogul Meisters will have a 5:1 student to coach ratio to keep groups small. 
    • We have added new private clinic options for families to allow siblings or parents and children to take lessons together.
    • We will have dedicated indoor areas around the resort for warm-up and bathroom breaks. In order to minimize the number of breaks required, we encourage children under the age of 4 to enroll in half-day lessons.
    • As much as conditions permit, groups will remain outdoors. Please dress accordingly.
    • We will stagger lunch times to allow for social distancing in lunch spaces.
    • Children will be required to wear masks at all times, except while eating.
    • Unless rentals are needed, lesson check-in and pick-up will be outdoors. Bags will not be allowed.
    • Children ages 7 and under will need to ride the chairlift with an adult. Please be aware that this adult may not always be their coach. 
    • We have added one weekend to the Mini Runner, River Runner, 8 Peaks and Junior Professional programs. 
    • We have adjusted daily program schedules as follows: 
      • GACP - Drop-off and pick-up will be slopeside at Barker, and programming will run 8:30AM to 12:30PM.
      • River Runners, 8 Peaks and Junior Professionals - Drop-off and pick-up will be slopeside at White Cap, and programming will run 9AM (8:45 drop-off) to 1PM.
      • Mini Runners - Drop-off and pick-up will be slopeside at South Ridge, and programming will run 8:45AM (8:30 drop-off) to 12PM.
    • Lunch will not be included in these programs. 
    • We will have dedicated indoor areas around the resort for warm-up and bathroom breaks. Each group will have scheduled times and locations for their indoor breaks.
    • As much as conditions permit, groups will remain outdoors. Please dress accordingly.
    • Children will be required to wear masks at all times, except while eating.
    • Children ages 7 and under will need to ride the chairlift with an adult. Please be aware that this adult may not always be their coach. 
    • Daycare services will not be available this winter, as state guidelines require consistency among groups of children in attendance.
  • On-site COVID-19 PCR testing is available with advanced reservations through Veritas Genetics. Tests are administered on Saturday afternoons at the Mountain Grocer building next to South Ridge Lodge. Please keep your distance and wear your mask while waiting to be tested. Cost and availability can be viewed through the scheduling portal when selecting Sunday River as your testing location.  

Additional Resources