Winter 2020-21

We're committed to delivering a fun and safe experience this winter. Below is an overview of what to expect based on our current plans. We recommend using 

Face Coverings
  • Face coverings will be required across the resort in all indoor and outdoor public spaces, including while riding lifts.
On-Mountain
  • Opening day will be based on when we are able to offer top-to-bottom skiing with no lift downloading. We will initially open to passholders only. 
  • We remain committed to providing the most dependable snow in New England, and will push to open new terrain as fast as possible.
  • Lift line layouts will be adjusted to allow spacing between lanes.
  • Lift capacity will be reduced by not combining parties on chairs, and limiting single loading onto one or two based on chair capacity.
  • Radio Frequency Identification (RFID) gates at chairlifts will allow direct-to-lift access for passholders and lift ticket purchasers, and limit guest-to-team member contact. 
Ticketing
  • We do not currently plan on requiring reservations for Season Pass, Ikon Pass, or ticket pack holders. 
  • Season passes and ticket packs are on sale through October 12, and will go off sale after that point as we assess volume and next steps for the season. 
  • Lift tickets may have limited availability on peak dates. This would be determined as we get into the season. Tickets in ski and stay packages will not be affected.
  • Online lift ticket purchases will be encouraged, and possibly required. Contactless pickup kiosks will be available at all base lodges and resort hotels. 
  • The Welcome Center at South Ridge Lodge will have expanded hours on Friday nights for ticket pickup to avoid Saturday morning congestion and delays.
Parking & Shuttles
  • New parking areas will be available for day-use at the Grand Summit and Jordan Hotels. 
  • Both hotels will have space available for day guest use with seating, restrooms, food, and ticketing - but no bag storage. 
  • Shuttles will operate at reduced capacity to allow spacing between parties and follow state guidelines.
  • Shuttle routes and drop-off locations for day guests will vary based on lodge capacity at the time of pick-up. 
  • Use of drop-off areas at each base are will be encouraged for families and groups to reduce shuttle volume.
  • We ask guests to prepare for their day at their car as much as possible.
Base Lodges 
  • Masks will be required in all indoor public spaces, except when seated to eat. 
  • Guests are encouraged to minimize the amount of time spent in base lodges, with a limit of 30 minutes. 
  • Seating will be limited in each room following state guidelines and tables will be spaced six feet apart.
  • Bag storage will be limited, at best, and may not be possible at all. Guests are encouraged to leave bags in their cars and carry snacks or other items with them. 
  • Restroom access will be limited to specific entrances only to reduce walking traffic through lodges. 
  • The Grand Summit and Jordan Hotels will have day guest facilities for parking, warm-up breaks, and eating with expanded F&B options. There will be no bag storage available.
Food & Beverage 
  • Seating in all restaurants and base lodge spaces will be limited following state guidelines, with no standing areas. 
  • Guests are encouraged to carry snacks with them to avoid needing to take breaks inside.
  • New lunch options:
    • Grand Ave at the Jordan Hotel will have a soup buffet and seating.
    • Camp at the Grand Summit Hotel will offer seated lunch service. 
    • The Last Run Room at the Grand Summit with lunch and après by Chef Harding Lee Smith.
    • The BBL Room at White Cap Lodge will offer a wine and whiskey bar and food from Shipyard Brewing Company.
    • The Woody food truck will offer grab-and-go options at Barker Lodge.
    • Online ordering will be available for interior and exterior pick-up from the South Ridge Food Court.
Lodging
  • The Grand Summit Hotel, Jordan Hotel, and Snow Cap Inn will operate following state guidelines. More information is available on our lodging page.
  • The Youth Lodge, as a group-oriented property, will not open this winter. 
SnowSports School
  • Adjustments will be made to meeting times and locations. 
  • All programs will require reservations.
  • Designated warming areas will be available for SnowSports School programs.
Equipment Rentals 
  • Expanded hours on Friday night at South Ridge Lodge for weekend arrivals.
  • Online reservations will be encouraged. 
Events
  • No large gathering events are planned.
  • Competitions will follow the guidelines of each event's governing body. 
Daycare
  • Daycare services will not be available this winter, as state guidelines require consistency among the group of children in attendance. 

 

 We will continue to work with Boyne Resorts, as well as our partners at Ski Maine and the National Ski Areas Association to determine best practices while following the guidelines set by the State of Maine.