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Home COVID-19 Hub
Home COVID-19 Hub

Though things are getting back to normal, we still have some changes to be aware of while visiting Sunday River. We ask that all guests review this information to make a plan for your visit, and check again before you arrive as things may change throughout the summer and fall. By working together, we can keep our Happy Place healthy.

Safety Guidelines

  • Following CDC guidance, we recommend that all guests, regardless of vaccination status, wear a mask while indoors at our resort. All Team Members are required to wear masks indoors as well. Face coverings should be dry and unsoiled, have two or more layers, completely cover the nose and mouth with no holes or mesh, and fit snugly against the face.

  • Check-in & Checkout

    • Guests may check-in at the front desk upon arrival, or by phone prior to arrival. 
    • For Express Check-In, please call the front desk after 7AM the day of your arrival and provide your name, reservation number, and credit card information. You can pick up your key upon arrival at the front desk.
      • Grand Summit Hotel: 207-824-3500
      • Jordan Hotel: 207-824-5000
      • Snow Cap Inn: 207-824-7669
    • Checkout can be contactless by calling the front desk before departing. Keys may be left in the room.

    Services & Safety Practices

    • We follow the American Hotel and Lodging Association Safe Stay Guidelines in our cleaning and safety protocols. 
    • Housekeeping services and amenity deliveries are available upon request. Guests will be asked to leave their room during housekeeping services. 
    • All rooms and high-touch common areas are thoroughly sanitized after every use, following Ecolab hospitality cleaning guidelines. 

    • Dining is available at several outlets around the resort.
    • Online ordering and takeout is available at the Clubhouse
    • Available shopping outlets for summer include Sunday River Sports' flagship store at South Ridge, the Jordan Hotel's new store, Aster & Birch,  and the Grand Summit Hotel's Kuhl Partner Store. 
    • We encourage the use of credit cards to minimize contact.
    • Changing rooms are available.
    • Sanitation and safety practices will be followed to allow items such as helmets, gloves, and jackets to be handled.
    • Spa services will be available at the Jordan Spa this summer.
    • Reservations are required and can be made by calling 207-824-5328.
    • Guests should not visit and will not be served if they are experiencing any symptoms of COVID-19. 

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