Season Pass FAQ

General

  • No, New England Passes are no longer available for this season. Following the spring sale on 2020/21 passes which ended June 15, our three resorts decided to offer different sets of products to allow each of us to best address the uncertainly and potential challenges of operating under COVID-19 this winter. We fully expect the New England Pass to be available again for winter 2021/22.

    If you purchased a New England Pass prior to June 15, you will have access to Sunday River, Sugarloaf, and Loon Mountain with the specific benefits for your pass

  • All passes will go off sale after October 12, at which point we will make decisions on potential additional sales and later deadlines. If you want to be assured of having a season pass this winter, we recommend you purchase by October 12.

  • Yes. New England Passes purchased by June 15, 2020, including those purchased with a Payment Plan, will continue to have access to Sunday River, Sugarloaf, and Loon with the associated pass benefits. Maine Passes purchased between September 1 and October 12 will not have access to Loon. 

  • You may change between passes by paying the difference between the pass you originally purchased and the pass you wish to change to, based on the availability of passes on sale at the time of the change. The price of the new pass will be based on the current price at the time the change is made, and refunds cannot be issued for changes to lower-priced passes.

  • Season passes purchased during our spring sale, which ended on June 15, will be mailed in October with the exception of passes that require documentation as outlined below. 

    Passes purchased after June 15 will be picked up at the season pass desk in South Ridge Lodge.

    All passholders must have a photo and signed e-waiver on file for their pass to be issued and we ask that these be done prior to arriving at the resort. To submit a photo, please log into your account on shop.sundayriver.com and add your photo in your account settings, or email one to orders@sundayriver.com. Photos should be headshots in jpeg format wit no hats, sunglasses, or goggles.

    The following passes must be picked up in person at the resort:

    • College Passes must be picked up in person on-site, and require proof of full-time enrollment with at least 9 credits and valid photo ID. Enrollment verification can be from the school registrar's office or from www.studentclearinghouse.org.
    • Canadian Silver & March Passports require proof of Canadian citizenship and must be picked up in person on-site.
    • Maine Student and Community Passes require proof of full-time residency in the form of a valid photo ID for the parent and confirmation of enrollment for the student. Community Passes are available to residents of towns in SAD44, RSU 17, and RSU 10. Must be picked up in person on-site.
  • All season passes purchased by October 12 are covered by the Winter Assurance protections and benefits. Passes and products valid for less than a full season (ticket packs such as Threedom Pass/Maine Four-Day/New England Five-Day, limited-duration passes, etc) are not eligible.

  • Silver and Nitro blackout dates are December 26-31, 2020; January 16-17, 2021; and February 13-15 and 20, 2021. Bronze Pass blackout dates are December 28, 2020-January 1, 2021 and February 15-19, 2021.

  • Gold and Platinum New England Passes and Gold Maine Passes include three free days and 50% off additional days at Boyne Resorts' western mountains. See the Sister Benefits page for details. 

  • Platinum and Gold New England Passes and Gold Maine Passes include 50% off lift tickets at all Mountain Collective resorts in winter 2020-21. Discounts are available every day of the season, and are taken off one-day tickets at regular window rate. Just show your New England or Maine Pass at a ticket window to purchase tickets.

  • The Ikon Base Pass is a multi-resort pass valid for varying amounts of skiing at 43 destinations around the world. Please note that the 20-21 Ikon Base Pass included with a Platinum New England Pass does not include the home resorts of Sunday River, Loon, and Sugarloaf, is not eligible for pass insurance or rollover credit, and cannot be upgraded to other Ikon Pass levels. Questions regarding Ikon Pass can be sent to info@ikonpass.com.

  • The passholder's age on November 1, 2020 determines the age category for all 2020-21 season passes.

  • The Easy Pay Plan is available during our spring sale, and allows purchasers to lock in the savings of our spring rates with a deposit of $50, then pay the remaining balance in four automatic monthly installments charged to your credit card on file in equal amounts. Payments for purchases made by May 10 will be charged on June 1, July 1, Aug 1, and Sept 1. Payments for purchases made after May 10 will be charged on June 30, July 31, Aug 31 and Sept 30. More details are available on the Payment Plan Authorization Form

  • Lots, and some vary by pass type. See our Passholder Benefits page for details.

  • Guests who forget their pass can visit the season pass desk in South Ridge to have a lift ticket issued for that day. This service is provided complimentary for the first instance, and for $15 on subsequent instances. If you believe you have lost your pass, we ask that you wait 48 hours and pick up a lift ticket if needed. Replacement passes can be issued for $15 for the first instance and $50 for subsequent instances. Passholder must be present and sign our Ticket Fraud Policy before tickets or replacement passes are issued.

  • Season passes are non-refundable; however, in the case that you or a family member are injured and unable to ski, Sunday River will consider issuing a rollover per our Credit Policy. Other situations may be eligible upon review. All requests must be submitted in writing. Multi-day ticket products and limited-duration passes are not eligible for rollovers. For more information or to submit a request please see our Credit Request Form

  • Complete details and conditions of use for season passes are outlined in our Passholder Terms & Conditions

Loyalty Discounts

  • Guests who previously purchased a New England Pass or resort-specific season pass at Loon, Sugarloaf, or Sunday River for the 2019/20 or 2018/19 winter seasons received a Loyalty Discount on the purchase of a 2020/21 New England Pass made by June 15, 2020. Loyalty Discounts are not available on passes purchased after June 15.

Winter Assurance

  • Worry-Free Winter Assurance has two parts: 150-Day Commitment and  Rollover.  

    • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 season pass. Our resorts are committed to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days). If we offer fewer than 150 days for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed.
    • Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through December 10, 2020 for any reason.

  • The WWA provides a credit toward the purchase of any 2021/22 New England Pass or resort-specific season pass. It will not provide refunds.

  • The value of the credit will be based on the percentage of the 2020/21 season our three combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
    For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.  

  • The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

  • You will receive a resort gift card with the remaining balance.

  • This program is included at no additional cost with season passes purchased by June 15, 2020, including passes purchased on our payment plans. This is not available on New England 5-Day products.

  • An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

  • New England Pass and resort-specific season passes of all age categories are eligible. Season passes purchased (and not used) prior to December 10, 2020 are eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes are not eligible.

  • The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

  • No. This option is non-transferable and may be used for the original 2020/21 passholder only.

  • No. This is only available for 2020/21 season passes that have not been scanned or used its benefits prior to December 10, 2020.

  • Pass holders who have not used their passes must request from their home resort between September 10 and December 10, 2020.  Any requests made after December 10, 2020 will be ineligible.

  • Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

  • No. Ikon's Adventure Assurance is not available to an included on this promotional Ikon Base Pass product.

  • No. If the Ikon Base add-on pass is used or another winter benefit is used, then the Platinum New England Pass is considered used and is no longer eligible for the rollover benefit.

 

Still have questions?

Please call 800-543-2754 or email orders@sundayriver.com. Thank you in advance for your patience as we do our best to return guest calls and emails as quickly a possible.