Season Pass FAQ

How does the Easy Pay Plan work?

The Easy Pay Plan allows you to lock in the savings of our spring sales with a deposit of $50, then pay the remainder in four automatic installments as the balance is charged to your credit card on file in equal amounts on May 31, June 30, July 31, and August 31. The Easy Pay Plan is available on all season passes purchased by April 30. Details available here: Payment Plan Authorization.

How can I use my 2020-21 pass to ski this spring?

Any 2020-21 season pass paid in full can be used to ski the rest of the 2020 ski season beginning March 16. Payment plan purchases and the New England 5-Day Pass are not eligible for spring use.

How is age be determined for season passes?

The passholder's age on November 1, 2019 determines the age category for all 2019-20 season passes.

What are the 2020-21 blackout dates for Silver, Nitro, and Bronze Passes?

Silver and Nitro blackout dates are December 26-31, 2020; January 16-17, 2021; and February 13-15 and 20, 2020. Bronze Pass blackout dates are December 28, 2020-January 1, 2021 and February 15-19, 2021.

Do New England Passes include benefits at Boyne's western resorts?

Gold and Platinum New England Passes include three free days and 50% off additional days at Boyne Resorts' western mountains. See the Sister Benefits page for details. 

What is the Ikon Base Pass that comes with a Platinum Pass?

The Ikon Base Pass is a multi-resort pass valid for varying amounts of skiing at 41 destination around the world. Please note that the 20-21 Ikon Base Pass included with a Platinum New England Pass does not include the home resorts of Sunday River, Loon, and Sugarloaf, is not valid for spring 2020 use, is not eligible for pass insurance or rollover credit, and cannot be upgraded to other Ikon Pass levels.

What are the Mountain Collective benefits for Platinum and Gold Pasholders?

All Platinum and Gold New England Passholders receive 50% off lift tickets at all Mountain Collective resorts in winter 2020-21. Discounts are available every day of the season, and are taken off one-day tickets at regular window rate. Just show your New England Pass at a ticket window to purchase tickets.

What benefits come with my season pass?

Lots, and some vary by pass type. See our Passholder Benefits page for details.

How do I receive my pass?

Season passes purchased in the spring sale will be mailed mid-summer, with the exceptions noted below. You must complete a Release of Liability if you did not purchase online and sign an e-waiver.

  • Submitting Photos: You can log in to your account on shop.sundayriver.com and upload a photo for your pass, email a photo to orders@sundayriver.com, or have one taken at the season pass desk. Photos should be headshots in jpeg format with no hats, goggles, or sunglasses. 
  • College Passes must be picked up in person at the resort, and require proof of full-time enrollment with at least 9 credits and valid photo ID. Enrollment verification can be from the school registrar's office or from sutdentclearinghouse.org.
  • Canadian Silver & March Passports require proof of Canadian citizenship and must be picked up in person. 
  • Maine Student and Community Passes require proof of full-time residency in the form of a valid photo ID for the parent and confirmation of enrollment for the student. Community Passes are available to residents of towns in SAD44, RSU 17, and RSU 10. Must be picked up in person. 
Can I get a refund if I cannot use my pass due to injury?

Season passes are non-refundable; however, in the case that you or a family member are injured and unable to ski, Sunday River will consider issuing a rollover per our Credit Policy. Other situations may be eligible upon review. All requests must be submitted in writing. Multi-day ticket products and limited-duration passes are not eligible for rollovers. For more information or to submit a request please see our Credit Request Form

What if I forget my pass?

Guests who forget their season pass can visit the season pass desk in South Ridge to have a lift ticket issued. This service is provided complimentary for the first instance, and for $15 on subsequent instances. Passholder must be present and sign a Ticket Fraud Policy.

What if I lost my pass?

We ask that you wait 48 hours and pick up a complimentary day ticket if needed. A replacement pass can be issued for $15 for the first instance and $50 for subsequent instances. Passholder must be present and sign a Ticket Fraud Policy.

Still have questions?

Stop by the season pass office in the Welcome Center at South Ridge Lodge or email orders@sundayriver.com.