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Home Season Passes Winter Assurance
Season Passes Winter Assurance

Winter Assurance

 We understand there is a great deal of uncertainty right now, and many of you have concerns about what this winter might look like and whether you'll be able to spend at much time outdoors enjoying the mountains as you'd like. We're expecting a long ski season ahead, but to provide peace of mind and a greater level of confidence to passholders we're offing a set of benefits and protections through Winter Assurance on all season passes.

Program Details

Winter Assurance ensures the value of a full winter season for all of our 2020/21 season passholders. We've made a commitment to being open for at least 150 days of skiing and riding this winter. If for any reason we don't hit 150, passholders will receive a credit towards the purchase of a 2021/22 season pass. In addition, all passholders had the option to roll over the value of any unused 2020/21 season pass to 2021/22 for any reason by January 15, 2021. Winter Assurance is included with every season pass at Sunday River.

 

Using Your Rollover Credit

If you received a rollover credit for your 2020/21 pass, please read the following information and instructions. 

Activation and Expiration Dates

  • Your Worry Free Winter Assurance voucher will be active starting on March 1, 2021 and will expire on November 1, 2021.

Applicable Products

  • Your Worry Free Winter Assurance voucher value can be used towards the purchase of a Sunday River season pass product valid for the 2021/22 winter season.
  • The voucher will not be valid for the purchase of other products.
  • If the value of your voucher exceeds the purchase price of the 2021/22 season pass product, please contact our Season Pass office at orders@sundayriver.com to request a gift card for the amount exceeding the pass amount, prior to completing your pass purchase.

How to Use the Voucher

  1. Go to the Sunday River online store at shop.sundayriver.com
  2. Login by hovering over Sign In or use the Find Your Account feature.
  3. Once you have logged in, click on My Account
  4. After March 1, 2021, you will be able to click on Sunday River Redemption Codes and see the assurance vouchers associated with your account. You can print or copy the voucher code from that location and use it during the checkout process to redeem the value of the voucher

Frequently Asked Questions

  • Worry-Free Winter Assurance has two parts: 150-Day Commitment and Rollover.  

    • 150-Day Commitment: We will ensure we provide the value of a full winter season for those who purchase a 2020/21 season pass. Our resorts are committed to offering 150 open days of skiing and riding (As an example, the period from November 15-April 15 is 150 days). If we offer fewer than 150 days for any reason, the pass holder will receive a credit toward a 2021/22 season pass based on the percentage of the season missed.
    • Rollover: Pass holders can also choose to rollover the value of their purchased 2020/21 season pass toward a single season pass available for the 2021/22 winter season through January 15, 2021 for any reason.

  • The WWA provides a credit toward the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. It will not provide refunds.

  • The value of the credit will be based on the percentage of the 2020/21 season our combined resorts are not able to open for skiing, based on a 150-day season. For example, if our resorts are open for only 135 days, 10% of the value of your pass purchase would carry over as a credit toward the purchase of a 2021/22 pass. The credit will be calculated at the end of the winter season.  
    For resort-specific passes, the credit will be calculated based on the number of open days at the resort where the pass is valid, based on a 150-day season.  

  • The value of any credit issued for your 2020/21 pass can be applied to the purchase of any 2021/22 New England Pass, Maine Pass, or resort-specific season pass. You will be free to change the level of pass if desired. Credits will be non-transferable from the original 20/21 pass purchaser. 

  • You will receive a resort gift card with the remaining balance.

  • This program is included at no additional cost with all season passeses, including passes purchased on our payment plans. This is not available on New England 5-Day products or the Maine 4-Day. 

  • An open day is considered any day during which the resorts offer lift-accessed skiing and riding during scheduled operating hours for the day.

  • New England Pass, Maine Pass, and resort-specific season passes of all age categories are eligible. Season passes purchased (and not used) prior to January 15, 2021 are eligible. The New England 5-Day, resort ticket packs and frequency cards, promotional products, multi-day tickets, and employee passes are not eligible.

  • The pass holder will receive a credit for the amount paid for their 20/21 season pass. Actual age and/or pass categories for 21/22 passes will apply at the time of the 21/22 pass purchase based on resort policies.  The pass holder will be responsible for any cost increases if the pass holder is no longer eligible for a pass and/or a pass product is no longer offered. 

    Please note: if you received a loyalty discount after you purchased your pass in the spring, your rollover credit will reflect the amount paid after the loyalty discount was applied. 

  • Activation and Expiration Dates

    • Your Worry Free Winter Assurance voucher will be active starting on March 1, 2021 and will expire on November 1, 2021.

    Applicable Products

    • Your Worry Free Winter Assurance voucher value can be used towards the purchase of a Sunday River season pass product valid for the 2021/22 winter season.
    • The voucher will not be valid for the purchase of other products.
    • If the value of your voucher exceeds the purchase price of the 2021/22 season pass product, please contact our Season Pass office at orders@sundayriver.com to request a gift card for the amount exceeding the pass amount, prior to completing your pass purchase.

    How to Use the Voucher-

    1. Go to the Sunday River online store at shop.sundayriver.com
    2. Login by hovering over Sign In or use the Find Your Account feature.
    3. Once you have logged in, click on My Account

    After March 1, 2021, you will be able to click on Sunday River Redemption Codes and see the assurance vouchers associated with your account. You can print or copy the voucher code from that location and use it during the checkout process to redeem the value of the voucher

  • No. This option is non-transferable and may be used for the original 2020/21 passholder only.

  • No. This is only available for 2020/21 season passes that have not been scanned or used its benefits prior to January 15, 2021.

  • Pass holders who have not used their passes must request from their home resort between September 10 and January 15, 2021.  Any requests made after January 15, 2021 will be ineligible.

  • Yes, you can purchase a different pass. If you decide to buy a lower priced pass product, you will receive a resort gift card with the remaining balance. There is no guarantee that the pass product you purchase in 2020/21 will be available in 2021/22.

  • No. Ikon's Adventure Assurance is neither available nor included on this promotional Ikon Base Pass product.

  • No. If the Ikon Base add-on pass is used or another winter benefit is used, then the Platinum New England Pass is considered used and is no longer eligible for the rollover benefit.