Policies & Safety

Below you'll find information on programs and policies that guide how our guests experience the mountain. To report an injury during ski hours, contact Ski Patrol at 207-824-5350. For help after hours, call Public Safety at 207-824-5054.

Looking for something specific? Find all our resort policies below.

  • In case of an emergency, our team is ready to assist you.

    • If you need help while skiing, during normal lift hours, please call ski patrol at 207-824-5350. Ski patrol is located at South Ridge Lodge on the lower level below the deck, next to the Mountain Grocer. 
    • During the winter, the Western Maine Mountain Clinic is also available to treat guests. Please call 207-824-4900. The Western Maine Mountain Clinic is located next to Ski Patrol. 
    • At all other times or for any issues off the slopes, our public safety team is available. Please call 207-824-5054
  • Season Passes and Ticket Packs are issued to the applicant only, are nontransferable, and nonrefundable. Season Passes include Sunday River Only Pass, New England Passes, and IKON Passes.

    Passes and Packs that are lost or stolen, and used fraudulently with negligence, will be handled in the same manner as misused Passes or Packs. 

    In the event of misuse of a Season Pass, or Ticket Pack, the following measures will be implemented:  

    • The Season Pass Holder, or Ticket Pack Holder, will lose pass privileges for a duration of 30 days or, a $250.00 reinstatement fee will put placed on the Season Pass, or Ticket Pack, and will only be reactivated once the fee is paid in full and;  
    • The individual misusing the Season Pass, or Ticket Pack, must pay the cost of a day ticket at the current window rate.  

    Repeat offenses will result in further penalties including the revocation of Season Pass privileges, or terminating the validity of the Ticket Pack, with the right to involve law enforcement.  

    Lost or stolen passes must be reported immediately to Guest Services at the South Ridge Welcome Center or by emailing: info@sundayriver.com 

    Resort Management retains the right to exercise discretion in enforcing penalties for incidents related to the misuse of season passes or ticket packs, even those that may not be explicitly outlined in the Season Pass and Ticket Pack Theft of Services Policy. 

  • Bag storage is not permitted in any of the resort properties, including the base lodges and hotels. Guests may keep their personal items in their vehicles, lockers, or at one of the designated cubby locations throughout the resort. New this season, The Bag, located outside the South Ridge base area lodge, offers free indoor cubby spaces. Additional outdoor storage cubbies are available slopeside at Barker and South Ridge.

    Any bags left unattended will be removed and placed outside at the storage cubby location.

  • Sunday River offers 870 acres of developed trails and glades, but within the boundaries of the ski area, you'll find nearly 2,000 acres to explore. We allow skiing and riding anywhere within the ski area boundary with the exception of trails or mountain areas marked as closed. Skiing has inherent risks and dangers, so we ask that you bring a sense of direction, use good judgment, and don't ski alone. Helmets are highly recommended. Accessing closed terrain, whether by ducking a rope or entering from adjacent areas, will result in the loss of your lift ticket or season pass. Unnamed, off-piste areas are not maintained or monitored by ski patrol, and parties requiring assistance may be charged for costs associated with rescue.

    As backcountry skiing continues to rise in popularity, Sunday River acknowledges that some individuals may choose to access backcountry terrain from the resort. By exiting the resort boundary, the individual acknowledges that they are no longer under the protection or jurisdiction of Sunday River. Traveling in backcountry terrain comes with additional risks and extended rescue times. Individuals requiring rescue may be responsible for costs incurred by their rescue, as determined by the Maine Department of Inland Fisheries and Wildlife.

  • Please read carefully, as our uphill policy has changed. Sunday River embraces skinning, snowshoeing, and hiking as forms of uphill travel in winter. For the safety of everyone on the mountain, we ask that anyone participating in these activities adhere to the following guidelines. All uphill travel is done at each individual's own risk.

    Ground Rules

    • All persons participating in uphill travel must read the daily Mountain Report for current open uphill routes. Please note, Mountain Operations may suspend or alter uphill travel due to varying conditions and resort operations.
    • A valid season pass or lift ticket is required for all access to the mountain, including uphill travel. Uphill access is included with a valid lift ticket for that day pass, season pass, or Ikon pass. If you do not have a pass or lift ticket, uphill travel tickets are $19 and available at lift ticket windows during normal operating hours.
    • The mountain is open for uphill travel one hour before lifts open. For details on when the lifts open for the day, visit our Hours of Operation.
    • Downhill travel may begin 10 minutes after lifts open for the day.
    • All uphill access must conclude by 3:30 PM. Ski Patrol will require those still on the mountain to descend at that time.
    • Uphill travel is only allowed on specified routes, listed below. Those found not traveling on approved routes will be asked to descend the mountain.
    • All uphill travel must take place along the trail edge.  Groups traveling uphill should form single file lines, leaving as much trail width as possible available for downhill skiing.  Under no circumstances should uphill groups be more than two skiers wide.
    • No dogs are allowed on the mountain above the base areas, except service dogs, which must be on a leash.

      Uphill Routes

      Uphill Access is only permitted on the following routes:

      From White Cap Basin

      • To White Cap Top – Starlight, Heats On, Jibe, Heats Off, Salvation

      From Barker Basin

      • To Barker Top - Lower Lazy River, Lazy River

      From South Ridge Basin

      • To North Peak Top – Ridge run, Dream Maker, Second Mile

      From Jordan Basin

      • To Jordan Top - Lollapalooza

      Safety around Mountain Operations

      • For your safety, do not ski close to or over snowmaking hoses, or near active snowmaking operations. Hoses may be buried below the surface of fresh snow.
      • Snowmobiles and groomers may be present on the mountain at any time. When traveling uphill, yield to uphill snowmobile traffic. Keep an ear out, pull over to the side of the trail, and make eye contact with the operator. Give snowmobiles and groomers a wide berth when traveling downhill.

      To contact ski patrol to report an injury or request assistance during resort operating hours call 207-824-5350. Ski patrol is not available during non-operating hours. Be aware that on-mountain cell phone service is limited in certain areas.

    • The Alera Group Competition Lift is a T-bar located on the Monday Mourning competition trail on Locke Mountain.  Access is limited to athletes and coaches from Gould Academy, Bates College, and those training or participating in competitions held at the resort. This lift was made possible by private fund-raising efforts lead by Gould Academy and the generous support of the Alera Group and other large donors.

      In the event that the resort is experiencing lift holds on at least four primary lifts, the Surface Lift will be available for use by to public as indicated by signage at the base of the lift and on the Sunday River app. Primary lifts are defined as the White Heat Quad, White Cap Quad, Barker Mountain Express, Spruce Peak Triple, Chondola, Aurora Quad, and Jordan 8.

      • Equipment used will be designed for and fit for the intended purpose.
      • Attachments, pivots, connections must all be engineered solutions.
      • Only Sno-Go ski bikes will be allowed at Sunday River unless the user has come through Maine Adaptive Programing. 
      • Rider must use a safety leash.
      • Snow bike must be able to securely stay on chair with no assistance from the rider.
      • Chairlift restraint bar must be used when transporting snow bikes.
      • Rider must glide on and off the lift.
      • Ski bike must not be motorized for use with traditional ski/snowboard users.
      • Rider must adhere to the NSAA responsibility code as outlined on this page. 
      • Load and unload speeds should meet ANSI B77.1 standards for foot passengers when the rider is not wearing skis on their feet. Fixed grip lifts will need to be slowed for loading and unloading ski bikes.
      • Sunday River permits use of ski bikes on all aerial lifts and conveyors, with the exception of the Locke Mountain Triple, the Spruce Mountain Triple, and the Oz Quad. 
      • Lessons are required for first-time use or if you bring your own equipment. See the Sno-Go page for availability.
      • Participants must be ages 13 and older, be at least five feet tall, and weigh at least 100 pounds. 
    • Personal photography is allowed across the resort and at all resort events.  All commercial and media filming, video and photography, requires prior approval from Sunday River's Marketing Department.

      Due to safety and privacy concerns, Sunday River prohibits the operation of unmanned aerial systems, or drones, on or above resort property without the prior written authorization from Sunday River.  This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries.  This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries.

      Authorization for drone use will require proof of FAA licensing, insurance covering drone use, liability release, notification of the Bethel Airport, and a written flight plan. Please contact the Marketing Department if and provide this documentation if you wish to apply for authorization or have any questions.  Any violation of this policy will be reported to the FAA and may involve suspension of your access privileges to the Resort, the revocation of your season pass, and confiscation of any prohibited equipment. Violators will be subject to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

    • Overnight parking is permitted in the back row of Parking Lot 6, located on the left side of Skiway Road heading toward South Ridge. Turn left onto White Cap Access Road towards the White Cap Lodge, and take the first right into lot 6. 

      Vehicles or trailers must be manufactured or retrofitted for overnight habitation and be fully self-contained for power, heat, water, and waste. No services or hook-ups are available and open fires are not permitted, and any guests creating a disturbance will be asked to leave.

      Sleeping in regular passenger vehicles, tent, and other means of shelter are not permitted on resort property. Off-site camping is available at Stoney Brook Campground, approximately five miles from the resort.

    • The use of consumer fireworks is prohibited on all Sunday River owned, managed, or controlled property. These areas include, but are not limited to parking lots, trails, and slope-side areas of the base lodges and hotels.

    • As of October 18, 2021, all Sunday River outlets accept cashless payments only. You may use a credit card, debit card, or gift card to complete purchases at our points of sale, including: 

      • Dining, such as Foggy Goggle, South Ridge Food Court, Northern Lights Cafe, the Clubhouse, Grand Avenue, Camp, the Mountain Room, Sliders, Last Run Room, Barker Food Court, Barker Bar, Peak Lodge Food Court, and Coffee Hound at South Ridge.  
      • Retail, such as Sunday River Sports in South Ridge, White Cap, and Barker, Aster & Birch, the Pro Shop, Betty's Treats & Treasures, the Grand Summit Kuhl Store, and the Jordan Spa Boutique.
      • Lodging, such as the Grand Summit Hotel, Jordan Hotel, and Snow Cap Inn. 
      • Other resort services, such as lift tickets, season passes, lessons, rental equipment, daycare, the Jordan Spa, and more.

      If you would like to use cash, you may go to the Welcome Center in South Ridge Lodge or the Grand Summit and Jordan Hotel front desks to purchase a gift card with cash. The resort will no longer offer Automatic Teller Machines (ATM). 

    • Pro Shop Policies
      • The Pro Shop reserves the right to pair groups of less than four with other people.
      • If your group is not checked in at least 15 minutes prior to your tee time, you may risk being bumped back to a later time. 
      Course Policies & Information
      • Golf carts are included in all greens fees. Walking is not permitted at any time. 
      • Pace of play is 4 hours and 30 minutes. The Ranger has full authority of the golf course, which includes moving players ahead for the enjoyment of those behind them.
      • No groups larger than a foursome are permitted. Any group on the course with more than four is subject to removal from the golf course.
      • No excessively loud music is allowed for the enjoyment of the other players in the vicinity.
      • Per Maine State Law, no outside alcohol is allowed. Coolers and bags are subject to inspection. Any alcohol that is not purchased from the Sunday River Golf Club will be confiscated and could lead to removal from the course. 
      • Water is not available on the course. We encourage you to bring a reusable bottle to fill up at the Clubhouse prior to departing for your round. 
      • The driving range closes early on Sunday afternoons for scheduled maintenance and typically reopens in the late morning on Mondays. Please call the Pro Shop if you plan to hit balls to see if the range is open. 
      Cart Policies
      • Anyone who drives a golf cart must be 18 years or older with a valid driver's license. No more than 2 adults are allowed per cart.
      • Only 2 golf carts are allowed per tee time. If booking as a single or a threesome, please be prepared to ride with someone else. 
      • Cart rentals for non-golfers are subject to availability Sunday to Thursday. If you plan to have a rider, please call the Pro Shop to confirm that we have a cart available and keep in mind that we will still observe the two carts per group rule. Cart rentals are $50 per person.
      Find all our golf course policies here.
    #RideAnotherDay NSAA, #RideAnotherDay, ski safety
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