Policies & Safety

Below you'll find information on programs and policies that guide how our guests experience the mountain. To report an injury during ski hours, contact Ski Patrol at 207-824-5350. For help after hours, call Public Safety at 207-824-5054.

For information on the resort's COVID-19 health and safety practices, visit the COVID Communications Hub.

  • Sunday River offers 870 acres of developed trails and glades, but within the boundaries of the ski area, you'll find nearly 2,000 acres to explore. This means that if you pass by a set of tracks heading into the woods, you're free to follow them. If you've been eyeing a certain piece of the mountain from the lift, wondering what the skiing is like over there, you can find out. We just ask that you bring a sense of direction, use good judgment, and don't ski alone. We allow skiing and riding anywhere within the ski area boundary with the exception of trails or mountain areas marked as closed. Accessing closed terrain, whether by ducking a rope or entering from adjacent areas, will result in the loss of your lift ticket or season pass. As this policy covers a wide expanse of terrain, we ask that you please exercise caution, and beware of the inherent risks and dangers of skiing. Helmets are recommended. Off-piste areas are not maintained or monitored by ski patrol, and parties requiring assistance will be charged for rescue costs.

  • Sunday River allows skinning, snowshoeing, hiking, and other types of uphill travel in winter. For the safety of everyone on the mountain, we ask that anyone participating in these activities adhere to the following guidelines. Failure to adhere to do so jeopardizes uphill access for everyone. All uphill travel is done at each individual's own risk.

    • A valid season pass or lift ticket is required for all access to the mountain, including uphill travel. If you do not have a pass or lift ticket, uphill travel tickets are $15 and available lift ticket windows.
    • The mountain is open to uphill travel from 30 minutes before the start of operations to 30 minutes after last chair.
    • You may only travel on terrain that is designated as open on the trail report. Pre- and post-season access is not permitted.
    • Uphill travel is not allowed on Ecstasy, Grand Rapids, and Kansas, however, Kansas is allowed when lifts 14 and 15 are closed due to wind.
    • Ski Patrol reserves the right to close the mountain to these activities at any time due to weather, snow conditions, or other factors.
    • Sledding is not permitted on any part of the mountain at any time.
    • Terrain parks are closed during non-operational hours.
    • Winch cat operation happens daily and poses the threat of serious injury or death to persons who come into contact with the cable. The cable may be hard to detect as it can oscillate between being buried in the snow and being visible as load is applied to it by the groomer which can be up to 3000 feet away. 
    • Stay clear of and yield to all mountain operations work and equipment, including but not limited to grooming machines, snowmaking equipment, snowmobiles, and lifts.
    • No dogs are allowed on the mountain during hours of operation, except service dogs, which must be on a leash. 

    To contact ski patrol to report an injury or request assistance during resort operating hours call 207-824-5350. Ski patrol is not available during non-operating hours. Be aware that on-mountain cell phone service is not always available.

  • The Alera Group Competition Lift is a T-bar located on the Monday Mourning competition trail on Locke Mountain.  Access is limited to athletes and coaches from Gould Academy, Bates College, and those training or participating in competitions held at the resort. This lift was made possible by private fund-raising efforts lead by Gould Academy and the generous support of the Alera Group and other large donors.

    In the event that the resort is experiencing lift holds on at least four primary lifts, the Surface Lift will be available for use by to public as indicated by signage at the base of the lift and on the Sunday River app.   Primary lifts are defined as the White Heat Quad, White Cap Quad, Barker Mountain Express, Spruce Peak Triple, Chondola, Aurora Quad, and Jordan Bowl Express.

    • Equipment used will be designed for and fit for the intended purpose.
    • Attachments, pivots, connections must all be engineered solutions.
    • Only Sno-Go ski bikes will be allowed at Sunday River unless the user has come through Maine Adaptive Programing. 
    • Rider must use a safety leash.
    • Snow bike must be able to securely stay on chair with no assistance from the rider.
    • Chairlift restraint bar must be used when transporting snow bikes.
    • Rider must glide on and off the lift.
    • Ski bike must not be motorized for use with traditional ski/snowboard users.
    • Rider must adhere to the NSAA responsibility code as outlined on this page. 
    • Load and unload speeds should meet ANSI B77.1 standards for foot passengers when the rider is not wearing skis on their feet. Fixed grip lifts will need to be slowed for loading and unloading ski bikes.
    • Sunday River permits use of ski bikes on all aerial lifts and conveyors, with the exception of the Locke Mountain Triple, the Spruce Mountain Triple, and the Oz Quad. 
    • Lessons are required for first-time use or if you bring your own equipment. See the Sno-Go page for availability.
    • Participants must be ages 13 and older, be at least five feet tall, and weigh at least 100 pounds. 
  • Personal photography is allowed across the resort and at all resort events.  All commercial and media filming, video and photography, requires prior approval from Sunday River's Marketing Department.

    Due to safety and privacy concerns, Sunday River prohibits the operation of unmanned aerial systems, or drones, on or above resort property without the prior written authorization from Sunday River.  This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries.  This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries.

    Authorization for drone use will require proof of FAA licensing, insurance covering drone use, liability release, notification of the Bethel Airport, and a written flight plan. Please contact the Marketing Department if and provide this documentation if you wish to apply for authorization or have any questions.  Any violation of this policy will be reported to the FAA and may involve suspension of your access privileges to the Resort, the revocation of your season pass, and confiscation of any prohibited equipment. Violators will be subject to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

  • Sunday River allows the use of alpine skis, snowboards, monoboards, snowblades and telemark equipment for lift-serviced recreational activities. Sno-Go ski bikes are permitted on certain lifts (please see the "Ski Bike" policy). Snowskates with a runaway preventative device may also be used, but only on the Chondola lift and only when loading into cabins. Other types of sliding equipment are not permitted at the resort, with the exception of specialized equipment used through the Maine Adaptive program. Please contact guest services if you have questions about permitted equipment.

    Sledding of any type is not allowed on resort property at any time.

    Children without their own equipment may not be carried by hand or by backpack by an adult with equipment, or towed in a sled behind them. 

    Guests without equipment may ride the Chondola chairlift with a scenic ride lift ticket or with a season pass, downloading in a Chondola cabin to return to the base.

  • Sunday River's Go With The Flow program promotes the use of sound, personal judgment regarding speed and control when skiing and riding. Because "fast" skiing and riding may mean different things to different people, Go With The Flow reminds skiers and riders to be courteous and follow the pace of those around them. In addition to Ski Patrol and Mountain Host support, you will see green Go With The Flow banners on lift area signs and at key areas on the mountain outlining the program. Go With The Flow focuses on three key messages:

    • Be Aware - Pay attention to your surroundings.
    • Respect Slow Zones - Slow down at orange signs and all trail junctions.
    • Follow the Pace - Faster than those around you is too fast.
  • The Park Education & Etiquette Program, or PEEPs, is an educational program focuses on terrain park safety that was developed for Sunday River and our sister Boyne Resorts mountains. Program participants receive a special PEEPs pass and qualify for special savings and rewards. 

    Sunday River promotes the Smart Style program and uses the Orange Oval to designate Freestyle Terrain, such as parks and pipes. Prior to using Freestyle Terrain, you are responsible for familiarizing yourself with Freestyle Terrain and obeying all instructions, warnings, and signs. Freestyle skills require maintaining control on the ground and in the air.

    • Look Before You Leap - Scope around the jumps first, not over them. Know landings are clear, and clear yourself out of the landing area.
    • Easy Style It - Start small and work your way up.
    • Respect Gets Respect - From the lift line through the park.
  • Skiing and riding can be enjoyed in many ways. At ski areas you may see people using alpine, snowboard, telemark, cross country, and other specialized equipment, such as that used by adaptive skiers and riders. Regardless of how you decide to enjoy the slopes, always show courtesy to others and be aware that there are elements of risk in skiing and riding that common sense and personal awareness can help reduce. Observe the code listed below and share with other skiers and riders the responsibility for a great on-hill experience.

    • Always stay in control and be able to stop or avoid other people or objects.
    • People ahead of you have the right of way.
    • It is your responsibility to avoid them.
    • You must not stop where you obstruct a trail, or are not visible from above.
    • Whenever starting downhill or merging into a trail, look uphill and yield to others.
    • Always use devices to help prevent runaway equipment.
    • Observe all posted signs and warnings.
    • Keep off closed trails and out of closed areas.
    • Prior to using any lift, you must have the knowledge and ability to load, ride, and unload safely.

    This is a partial list. Be safety conscious. Officially endorsed by the National Ski Areas Association.

  • Overnight parking is permitted in the back row of Parking Lot 5, located on the right side of Skiway Road immediately past the turn to the Snow Cap Inn.

    Vehicles or trailers must be manufactured or retrofitted for overnight habitation and be fully self-contained for power, heat, water, and waste. No services or hook-ups are available and open fires are not permitted, and any guests creating a disturbance will be asked to leave.

    Sleeping in regular passenger vehicles, tent, and other means of shelter are not permitted on resort property. Off-site camping is available at Stoney Brook Campground, approximately five miles from the resort.