Policies & Safety

Below you'll find information on programs and policies that guide how our guests experience the mountain. To report an injury during ski hours, contact Ski Patrol at 207-824-5350. For help after hours, call Public Safety at 207-824-5054.

Looking for something specific? Find all our resort policies below.

  • In case of an emergency, our team is ready to assist you.

    • If you need help while skiing, during normal lift hours, please call ski patrol at 207-824-5350. Ski patrol is located at South Ridge Lodge on the lower level below the deck, next to the Mountain Grocer. 
    • During the winter, the Western Maine Mountain Clinic is also available to treat guests. Please call 207-824-4900. The Western Maine Mountain Clinic is located next to Ski Patrol. 
    • At all other times or for any issues off the slopes, our public safety team is available. Please call 207-824-5054
  • Sunday River offers 870 acres of developed trails and glades, but within the boundaries of the ski area, you'll find nearly 2,000 acres to explore. We allow skiing and riding anywhere within the ski area boundary with the exception of trails or mountain areas marked as closed. Skiing has inherent risks and dangers, so we ask that you bring a sense of direction, use good judgment, and don't ski alone. Helmets are highly recommended. Accessing closed terrain, whether by ducking a rope or entering from adjacent areas, will result in the loss of your lift ticket or season pass. Unnamed, off-piste areas are not maintained or monitored by ski patrol, and parties requiring assistance may be charged for costs associated with rescue.

    As backcountry skiing continues to rise in popularity, Sunday River acknowledges that some individuals may choose to access backcountry terrain from the resort. By exiting the resort boundary, the individual acknowledges that they are no longer under the protection or jurisdiction of Sunday River. Traveling in backcountry terrain comes with additional risks and extended rescue times. Individuals requiring rescue may be responsible for costs incurred by their rescue, as determined by the Maine Department of Inland Fisheries and Wildlife.

  • Sunday River allows skinning, snowshoeing, hiking, and other types of uphill travel in winter. For the safety of everyone on the mountain, we ask that anyone participating in these activities adhere to the following guidelines. Failure to adhere to these guidelines jeopardizes uphill access for everyone. All uphill travel is done at each individual's own risk.

    Ground Rules

    • A valid season pass or lift ticket is required for all access to the mountain, including uphill travel. Uphill access is included with a valid lift ticket for that day pass, season pass, or Ikon pass. If you do not have a pass or lift ticket, uphill travel tickets are $15 and available at lift ticket windows during normal operating hours.
    • The mountain is open for uphill travel at 5:30AM every day. Uphill travel will be closed to the public at 4PM unless otherwise specified in the mountain and trail report.
    • You may only travel on terrain that is designated as open on the trail report. The trail report can be found online or on the Sunday River App. Pre- and post-season access is not permitted.
    • All uphill travel must take place along the trail edge.  Groups traveling uphill should form single file lines, leaving as much trail width as possible available for downhill skiing.  Under no circumstances should uphill groups be more than two skiers wide.
    • Uphill travel is not allowed on Ecstasy, Grand Rapids, and Kansas during operating hours, however, Kansas is allowed when lifts 14 (Jordan 8) and 15 (Oz Quad) are closed due to wind.
    • Sledding is not permitted on any part of the mountain at any time.
    • Terrain parks are closed during non-operational hours.
    • No dogs are allowed on the mountain during operating hours (M-F 9:00AM-4:30PM; Sat/Sun 8:00AM-4:30PM unless otherwise posted in the Mountain Report), except service dogs, which must be on a leash. For your dog’s safety, they must be leashed or have reliable recall under voice command.
    • No camping is allowed on the mountain at any time.
    • Never load a lift outside of normal operating hours, unattended lifts, or lifts with posted “closed” signs.
    • Ski Patrol reserves the right to close the mountain to uphill travel at any time due to weather, snow conditions, or other factors that may affect skier safety.
    • Failure to abide by these rules may result in loss of uphill travel privileges.

    Safety around Grooming Operations

    • Uphill skiers should wear bright clothing with reflectors and a headlamp when traveling uphill outside of normal operating times. This will increase your visibility on the slopes to equipment operators and Mountain Operations personnel. Avoid using earbuds so you can hear approaching machinery.
    • Winch cat operation happens daily and poses the threat of serious injury or death to persons who come into contact with the cable. The cable may be hard to detect as it can oscillate between being buried in the snow and being visible as load is applied to it by the groomer which can be up to 3000 feet away. Winch cat operators will use flashing lights at the top and bottom of slopes with active winch cat operations in progress. Please do not travel up or down trails marked by flashing lights.
    • If you encounter a grooming machine on the slopes, yield and keep your distance. If you are wearing a headlamp, shine it toward the operator to make your presence known. Grooming machines have significant blind spots and may not see you. If you are attempting to pass a grooming machine while skiing down, give the grooming machine a wide berth, make eye contact with the operator, and ski on the opposite side of the trail whenever possible.

    Safety around Snowmaking Operations and Snowmobiles

    • Snowmaking operations may be present at any time on any trail. For your safety, skiing around active snowmaking operations outside of normal operating hours is prohibited and may result in the loss of uphill privileges.
    • Skis and snowboards have sharp edges that are capable of cutting high-pressure hoses. For your safety, do not ski close to or over snowmaking hoses. Hoses may be buried below the surface of fresh snow.
    • During operating hours, avoid uphill travel in Snowmobile lanes which are marked with orange sticks of bamboo and rope on the sides of the following trails: Lower Downdraft/Lights Out, Escapade, and Roadrunner.
    • Snowmobiles may be present on the mountain at any time. When traveling uphill, yield to uphill snowmobile traffic. Keep an ear out, pull over to the side of the trail, and make eye contact with the operator. Give snowmobiles a wide berth when traveling downhill.

    Uphill Routes

    Sunday River does not confine uphill travel to specified routes, however we do strongly recommend the following routes for your safety. Other routes may have hazardous operations, blind spots to downhill traffic, or terrain that make them unsuitable for uphill travel.

    From White Cap Basin

    • To White Cap Top – Starlight, Heats On, Jibe, Heats Off, Salvation
    • To Little White Cap Top - Starlight

    From Barker Basin

    • To Barker Top - Lower Lazy River, Lazy River
    • To Locke Top – Lower Lazy River, Lazy River, down Jungle Road, up Goat Path

    From South Ridge Basin

    • To South Ridge Top – Lower Lazy River or Ridge Run
    • To North Peak Top – Ridge run, Dream Maker, Second Mile
    • To Spruce Top – Ridge Run, Dream Maker, Second Mile, Lights Out, Aludra, Sirius
    • To Aurora Top – Ridge Run, Dream Maker, Second Mile, Lights Out, Aludra, Borealis

    From Jordan Basin

    • Lollapalooza
    • Note: Uphill travel on Kansas in prohibited during operating hours unless lifts 14 and 15 are closed. Skiers must still obey all posted signs and warnings.

    To contact ski patrol to report an injury or request assistance during resort operating hours call 207-824-5350. Ski patrol is not available during non-operating hours. Be aware that on-mountain cell phone service is limited in certain areas.

  • The Alera Group Competition Lift is a T-bar located on the Monday Mourning competition trail on Locke Mountain.  Access is limited to athletes and coaches from Gould Academy, Bates College, and those training or participating in competitions held at the resort. This lift was made possible by private fund-raising efforts lead by Gould Academy and the generous support of the Alera Group and other large donors.

    In the event that the resort is experiencing lift holds on at least four primary lifts, the Surface Lift will be available for use by to public as indicated by signage at the base of the lift and on the Sunday River app. Primary lifts are defined as the White Heat Quad, White Cap Quad, Barker Mountain Express, Spruce Peak Triple, Chondola, Aurora Quad, and Jordan 8.

    • Equipment used will be designed for and fit for the intended purpose.
    • Attachments, pivots, connections must all be engineered solutions.
    • Only Sno-Go ski bikes will be allowed at Sunday River unless the user has come through Maine Adaptive Programing. 
    • Rider must use a safety leash.
    • Snow bike must be able to securely stay on chair with no assistance from the rider.
    • Chairlift restraint bar must be used when transporting snow bikes.
    • Rider must glide on and off the lift.
    • Ski bike must not be motorized for use with traditional ski/snowboard users.
    • Rider must adhere to the NSAA responsibility code as outlined on this page. 
    • Load and unload speeds should meet ANSI B77.1 standards for foot passengers when the rider is not wearing skis on their feet. Fixed grip lifts will need to be slowed for loading and unloading ski bikes.
    • Sunday River permits use of ski bikes on all aerial lifts and conveyors, with the exception of the Locke Mountain Triple, the Spruce Mountain Triple, and the Oz Quad. 
    • Lessons are required for first-time use or if you bring your own equipment. See the Sno-Go page for availability.
    • Participants must be ages 13 and older, be at least five feet tall, and weigh at least 100 pounds. 
  • Personal photography is allowed across the resort and at all resort events.  All commercial and media filming, video and photography, requires prior approval from Sunday River's Marketing Department.

    Due to safety and privacy concerns, Sunday River prohibits the operation of unmanned aerial systems, or drones, on or above resort property without the prior written authorization from Sunday River.  This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries.  This prohibition extends to any devices launched or operated from Resort property, as well as any launched from private property outside of the Resort boundaries.

    Authorization for drone use will require proof of FAA licensing, insurance covering drone use, liability release, notification of the Bethel Airport, and a written flight plan. Please contact the Marketing Department if and provide this documentation if you wish to apply for authorization or have any questions.  Any violation of this policy will be reported to the FAA and may involve suspension of your access privileges to the Resort, the revocation of your season pass, and confiscation of any prohibited equipment. Violators will be subject to any liability for damages, including, but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property, as well as legal fees.

  • Overnight parking is permitted in the back row of Parking Lot 5, located on the right side of Skiway Road immediately past the turn to the Snow Cap Inn.

    Vehicles or trailers must be manufactured or retrofitted for overnight habitation and be fully self-contained for power, heat, water, and waste. No services or hook-ups are available and open fires are not permitted, and any guests creating a disturbance will be asked to leave.

    Sleeping in regular passenger vehicles, tent, and other means of shelter are not permitted on resort property. Off-site camping is available at Stoney Brook Campground, approximately five miles from the resort.

  • The use of consumer fireworks is prohibited on all Sunday River owned, managed, or controlled property. These areas include, but are not limited to parking lots, trails, and slope-side areas of the base lodges and hotels.

  • As of October 18, 2021, all Sunday River outlets accept cashless payments only. You may use a credit card, debit card, or gift card to complete purchases at our points of sale, including: 

    • Dining, such as Foggy Goggle, South Ridge Food Court, Northern Lights Cafe, the Clubhouse, Grand Avenue, Camp, the Mountain Room, Sliders, Last Run Room, Barker Food Court, Barker Bar, Peak Lodge Food Court, and Coffee Hound at South Ridge.  
    • Retail, such as Sunday River Sports in South Ridge, White Cap, and Barker, Aster & Birch, the Pro Shop, Betty's Treats & Treasures, the Grand Summit Kuhl Store, and the Jordan Spa Boutique.
    • Lodging, such as the Grand Summit Hotel, Jordan Hotel, and Snow Cap Inn. 
    • Other resort services, such as lift tickets, season passes, lessons, rental equipment, daycare, the Jordan Spa, and more.

    If you would like to use cash, you may go to the Welcome Center in South Ridge Lodge or the Grand Summit and Jordan Hotel front desks to purchase a gift card with cash. The resort will no longer offer Automatic Teller Machines (ATM). 

  • Pro Shop Policies
    • The Pro Shop reserves the right to pair groups of less than four with other people.
    • If your group is not checked in at least 15 minutes prior to your tee time, you may risk being bumped back to a later time. 
    Course Policies & Information
    • Golf carts are included in all greens fees. Walking is not permitted at any time. 
    • Pace of play is 4 hours and 30 minutes. The Ranger has full authority of the golf course, which includes moving players ahead for the enjoyment of those behind them.
    • No groups larger than a foursome are permitted. Any group on the course with more than four is subject to removal from the golf course.
    • No excessively loud music is allowed for the enjoyment of the other players in the vicinity.
    • Per Maine State Law, no outside alcohol is allowed. Coolers and bags are subject to inspection. Any alcohol that is not purchased from the Sunday River Golf Club will be confiscated and could lead to removal from the course. 
    • Water is not available on the course. We encourage you to bring a reusable bottle to fill up at the Clubhouse prior to departing for your round. 
    • The driving range closes early on Sunday afternoons for scheduled maintenance and typically reopens in the late morning on Mondays. Please call the Pro Shop if you plan to hit balls to see if the range is open. 
    Cart Policies
    • Anyone who drives a golf cart must be 18 years or older with a valid driver's license. No more than 2 adults are allowed per cart.
    • Only 2 golf carts are allowed per tee time. If booking as a single or a threesome, please be prepared to ride with someone else. 
    • Cart rentals for non-golfers are subject to availability Sunday to Thursday. If you plan to have a rider, please call the Pro Shop to confirm that we have a cart available and keep in mind that we will still observe the two carts per group rule. Cart rentals are $50 per person.
    Find all our golf course policies here.
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