The Jordan

Check-In

Monday - Thursday (Non-Holiday): 4PM
Friday - Sunday & Holiday Periods: 5PM

Please contact the Front Desk by text at 207-218-0056 on the day of your arrival to see if your room is ready before these times. If available, we would be pleased to provide you with an earlier check-in time.

Checkout

Daily: 10:30AM

In order to honor our check-in time, we must also honor our checkout time.

To inquire about a late checkout, please contact the Front Desk on the morning of your departure.

To inquire about staying additional nights, please contact either the Front Desk by dialing '0' from your room phone; or Reservations by calling 800.543.2754.

A 50% deposit is due at the time of booking. The other 50% is automatically charged to the credit card on file 14 days prior to arrival.

If you cancel your reservation 14 days prior to arrival, there is a $100 cancelation fee, and the remainder will be refunded. If you cancel within 14 days of arrival you forfeit 50% of the reservation total.

Cancellations within 48 hours of arrival are not eligible for refunds.

You will be issued a parking permit upon check-in that allows you to park in lots specific to the Jordan Hotel. Vehicles parked without a valid parking permit, or any vehicle illegally parked may be towed at the owner's expense.

EV charging at the Jordan Hotel is available through valet at $20 per night, and is limited to Tesla charging stations. Non-Tesla drivers should bring an adapter or use the generic EV charging stations located in the South Ridge upper lot.

Winter-Only Services

In the winter, there are complimentary resort shuttles for your use during your stay. You can view the shuttle schedule on the River Guide. 

Valet parking is available for $20 per day. Bell service is available to bring luggage to your room as well.

Hotel guests may store baggage either before check-in or after checkout with the bell service.

Staffed ski check is available. Ski check is staffed 30 minutes before lifts open, and closes 30 minutes after lifts close. However, you can still access ski check 24-hours-a-day by contacting the Front Desk.

You may not keep or store equipment (i.e. skis or snowboards) in your hotel room.

Lost something at the resort? We want to help get it back to you as soon as possible. Please complete our Lost Item Report.

For just $25 a night, add peace of mind to your trip with Travel Protection. If something unexpected comes up, your cancellation fee is waived and you will receive a lodging credit that can be used for another trip anytime within the following 12 months.

Our housekeeping and maintenance teams are on-site daily to serve you. For amenity delivery or maintenance requests to your room, please call the Front Desk by dialing '0' from your room phone. Amenity delivery is on-demand and we can usually deliver an item within 30 minutes of a request.

Please place the “Do Not Disturb” sign outside your door if you prefer not to receive housekeeping service.

There is a long list of amenities available for delivery, including extra blankets, extra sheets, extra pillows, portable crib, cot, towels, soap, shampoo, tissues, toilet paper, trash bags, coffee, and coffee supplies; and if your room has a kitchen, we can also deliver dish liquid, dishwasher soap, kitchen towels, dishwashing towels, sponges, cloth napkins, placemats, and any and all kitchen utensils, dishes, pans, etc.

Included in Winter Lodging

• Complimentary resort shuttle service
• Complimentary ski valet
• Firepit and s'mores on select Fridays
• Sunday River activity packet available for children
• Children’s activities in lobbies on select weekends
• Complimentary use of board games and movies

Included in Summer Lodging

• Complimentary resort shuttle service on select dates
• Firepit and s'mores on select Fridays
• Sunday River activity packet available for children
• Complimentary use of board games and movies