Jordan Hotel Guest Guide

Check-In

Monday - Thursday (Non-Holiday): 4PM

Friday - Sunday & Holiday Periods: 5PM

Checkout

Daily: 10:30AM

In order to honor our check-in time, we must also honor our checkout time. Should you wish to inquire about a late checkout, please contact the front desk on the morning of your departure. Please check with reservations (800-543-2754) or the Front Desk should you wish to stay additional nights.

You will be issued a parking permit upon check-in that allows you to park in lots specified to your hotel. Vehicles parked without a valid parking permit, or any vehicle illegally parked may be towed at the owner's expense.

Please note that there are only Tesla charging stations at the Jordan Hotel. The closes generic EV charging station is in the upper lot at South Ridge. We recommend bringing a converter for your charger to ensure you can charge your EV. 

Winter-Only Services

In the winter, there are free resort and area shuttles for your use during your stay. You can view the shuttle schedule on the River Guide. Valet parking is available for $15 per day. Bell service is available to bring luggage to your room as well.

Staffed ski check is available. You may not store equipment in your hotel room. Ski check is staffed 30 minutes before lifts open, and closes 30 minutes after lifts close. However, you can access ski check 24-hours-a-day by contacting the front desk.

Our housekeeping and maintenance teams are on site daily to serve you.  If you would prefer not to receive housekeeping services during your stay, please place the “Do Not Disturb” sign outside your door. 

For maintenance requests or amenity delivery during your stay, guests should contact the front desk of their accommodations by dialing 0 from your in-room phone. Amenity delivery is on-demand and we can usually deliver within 30 minutes of a request. 

There is a long list of amenities available for delivery, including: extra blankets, extra sheets, extra pillows, portable crib, cot, towels, soap, shampoo, tissues, toilet paper, trash bags, coffee and coffee supplies; and if your room has a kitchen, we can also deliver dish liquid, dishwasher soap, kitchen towels, dishwashing towels, sponges, cloth napkins, placemats, and any and all kitchen utensils, dishes, pans, etc.

If your room has a sleeper sofa, the bedding for this is located in the closest. Our team would be happy to make this bed for you, please contact the front desk to schedule this service.

If your room has a kitchen or kitchenette it will be supplied with the following items: plates, glasses, coffee mugs, cutlery, utility knife, carving knife, cutting board, can opener, cork screw and bottle opener, vegetable peeler, whisk, spatula, tongs, wooden spoons, serving spoons, baking spatula, measuring spoons, measuring cup, mixing bowls, masher, toaster, coffee maker, tea kettle, beverage pitcher, cookware set, casserole dish with lid, colander, salt and pepper shakers and ice cube trays.

If your room has a full kitchen (not a kitchenette), it will have an oven, broiler pan and cookie sheet.

Additional kitchen items are available upon request by contacting the Front Desk.

Hotel guests may store baggage either before check-in or after checkout with the bellman.

Sunday River accepts cashless forms of payment only. If you need to use cash to purchase a gift card, please visit the hotel front desk or the Welcome Center at South Ridge Lodge. We now have ATMs available for guests at both the Grand Summit Hotel and the Jordan Hotel.

As part of the Forever Project, we're focused on achieving a sustainable future together. During your stay, please help us to conserve in the following ways: 

Reuse your towels to reduce water and energy consumption, as well as detergent waste water. 

Put towels requiring replacement in your tub or sink, and leave those you feel are acceptable hanging on the towel bars to reuse. We will refresh towels to your preference. 

Allow us to recycle used soap if you do not plan to take it with you.

Sunday River participates in the Clean the World soap recycling program, and as such, we collect used soap in a separate receptacle during our room cleanings to process for recycling. Please do not throw away your used soaps into the regular trash can. 

No idling when checking in or out of our hotels.

Sunday River has a no idling policy. Please turn off your car engine when loading and unloading your vehicle.

As always, our front desk team is available to assist you with any needs during your stay. In case of emergencies, please contact the appropriate number listed below.

• Police, fire & ambulance services: 911
• Stephens Memorial Hospital: 207-824-5054
• Sunday River Public Safety: 207-824-5054
• Sunday River Ski Patrol (winter only): 207-824-5350
• Western Maine Mountain Clinic (winter only): 207-824-4900

In the event of a fire or other emergency, please go to the nearest stairwell exit and follow the directions as shown on the back of your door. Do not attempt to use the elevators unless instructed to do so by rescue personnel.

The Emergency Number is o.
For any Medical or police emergency dial 911.

Music stations available on channel 800 and above